Delivery to mainland Spain and the Balearic Islands

Bona Brasa Buy

Terms of sale

The Spanish version of this text is legally binding. This English version is provided for information.

1. Scope and seller

These general terms and conditions govern purchases made by consumers in the online shop bonabrasa.es. The seller is Danyel André Maus, trading under the name Bona Brasa, with registered address at Cami des Jardi den Ferrer 72, 07141 Marratxí (Illes Balears), Spain, tax ID (NIF/VAT) ESX7770719P, email hola@bonabrasa.es.

The shop is aimed at consumers with a delivery address in Spain, on the mainland or in the Balearic Islands. You can view, save and print these terms at any time.

2. Products and prices

The main characteristics of each product are set out on its page. All prices are in euros and include VAT at the applicable rate (currently 21%). Shipping costs are shown separately before purchase and depend on the delivery option chosen; see Shipping and returns.

3. Ordering process and conclusion of the contract

The presentation of products on the website is not a binding offer, but an invitation to place an order. The process is as follows:

  1. You choose the quantity and the delivery option on the product page.
  2. On the “Review your order” page you see the total price including VAT and shipping, as well as the delivery time, and you can correct the quantity, the delivery option and the postcode.
  3. When you click the “Order with obligation to pay” button, you are taken to the secure page of our payment provider Stripe, where you enter your contact details, delivery address and means of payment. Until you confirm payment on Stripe, you can correct your details or cancel the purchase.
  4. By confirming payment on Stripe, you make a binding offer to purchase.
  5. The contract is concluded when we send you the order confirmation by email, which we do as soon as payment has been confirmed.

The contract can be concluded in Spanish, German or English. We store your order details and send you their content together with these terms by email.

4. Payment

Payment is processed by Stripe. You can pay by card and with the other payment methods that Stripe shows you at the time of purchase (for example, Apple Pay or Google Pay). The amount is charged when you confirm the order. If the payment method confirms the charge later, the contract is concluded when we receive that confirmation.

5. Delivery

We only deliver to addresses on the Spanish mainland and in the Balearic Islands. Because of the customs and tax formalities involved, we do not currently deliver to the Canary Islands, Ceuta or Melilla, nor outside Spain. If an order is nevertheless paid for with a delivery address in these areas, we will cancel it and refund the full amount.

The delivery time is shown on the product page and in the order review. Unless otherwise stated, the order is dispatched within a maximum of 1 working day of payment being confirmed. In any case, we deliver no later than 30 calendar days after the contract is concluded. The risk of loss of or damage to the product passes to you when you receive it.

6. Right of withdrawal

As a consumer, you have the right to withdraw from the contract within 14 calendar days without giving any reason. You will find all the details and the model form on the Right of withdrawal page. You can withdraw online using the “Withdraw from contract here” function.

7. Legal guarantee

We are liable for any lack of conformity of the products that exists at the time of delivery and becomes apparent within 3 years of delivery, in accordance with Articles 114 et seq. of the consolidated text of the Spanish General Law for the Protection of Consumers and Users (Royal Legislative Decree 1/2007, TRLGDCU). Unless proven otherwise, any lack of conformity that becomes apparent within 2 years of delivery is presumed to have existed when the product was delivered.

In the event of a lack of conformity, you can choose between repair or replacement of the product, unless this is impossible or disproportionate; in certain cases you can ask for a price reduction or terminate the contract. Write to us at hola@bonabrasa.es and we will help you. The costs of bringing the product into conformity are borne by us.

8. Customer service and complaints

You can contact us at hola@bonabrasa.es; we usually reply within one working day. Official complaint forms (hojas de reclamaciones) are available to you, and we will provide them if you ask. We are not a member of any alternative dispute resolution body for consumer matters. You can contact the consumer affairs services of your autonomous community.

9. Data protection

We process your data in accordance with our Privacy policy.

10. Applicable law and jurisdiction

The contract is governed by Spanish law. This choice of law does not deprive you of the protection afforded to you by the mandatory provisions of the law of the country in which you have your habitual residence. The courts of your place of residence have jurisdiction over any dispute.

Last updated: 26 October 2026